DELIVERY AND SHIPPING
- HONG KONG ISLAND AND KOWLOON COMMERIAL AREAS (EXCLUDING KOLWOON EAST)
FREE DELIVERY WITH IN 1 WORKING DAY AFTER COMPLETE ONLINE PURCHASE.
- NEW TERRITORIS, OUTLYING ISLANDS AND NON-URBAN AREAS (TUNG CHUNG, CHEK LAP KOK AND DISCOVERY BAY)
FREE DELIVERY WITH IN 1-2 WORKING DAYS
- MAINLAND CHINA AND MACAU
SINGLE TOTAL PURCHASE OF RMB 1500 OR ABOVE WITH FREE DELIVERY WITH IN 3-7 WORKIING DAYS DEPENDING ON THE LOCATION.
SINGLE TOTAL PURCHASE BELOW RMB 1500 WILL BE CHARGED SHIPPING FEE OF RMB 25.00.
NOTE: ORDERS WILL BE DELIVERED BY SPEEDER COURIER, SF EXPRESS OR DHL.
UNSPECIFIED factors could affect your estimated delivery date, for assistance please Contact Us.
Remarks: We will add up other countries later
PURCHASE ONLINE AND COLLECT YOUR ORDER FROM OUR IN-STORE LOCATION IN PERSON, OR BY A REPRESENTATIVE
Order deadlines and in store collection times :
- Orders submitted online before 1pm will be available for in store collection the same day before 6:00pm
- Orders submitted online after 1pm will be available for in store collection the next day after 3pm
A collection reminder email will be send once your order is ready for collection
To collect your order, simply visit our shop and present your printed order confirmation and the credit card used, AND a photo ID of your designated representative.
RETURNS & EXCHANGE
1. Return the items within 30 days from the day you received them. Using our free collection service with Speeder Courier for Hong Kong, with S.F. express for China or Macau, DHL for other district. All returns made with any other delivery provider (including normal post), will not be BORNE by ILS.
2. All returned or exchanged items must be unused, in their original conditions and with product tags attached.
If the items include branded packaging, this must be also returned undamaged.
3. Exchanging for different size is based upon stock availability. If available, we can reserve stock for you, and
Ship the item as soon as we receive the returned items.
If the item is no longer in stock, please arrange a return, so it can be refunded.
To exchange your item for another style, please return the item so it can be refunded, and purchase the new item separately.
4. Exchange will typically be delivered within 5-7 working days from when an item is received. If an exchange is not available and/or your preference is not indicated, we will issue you a refund via your original payment method except COD will be refunded by cheque.