RETURNS & EXCHANGE

RETURNS & EXCHANGE

 

  1. Return the items within 30 days from the day you received them. Using our free collection service with Speeder Courier for Hong Kong, with S.F. express for China or Macau, DHL for other district.  All returns made with any other delivery provider (including normal post), will not be BORNE by ILS.
  2. All returned or exchanged items must be unused, in their original conditions and with product tags attached.

If the items include branded packaging, this must be also returned undamaged.

  1. Exchanging for different size is based upon stock availability. If available, we can reserve stock for you, and

Ship the item as soon as we receive the returned items.  

If the item is no longer in stock, please arrange a return, so it can be refunded.

To exchange your item for another style, please return the item so it can be refunded, and purchase the new item separately.

  1. Exchange will typically be delivered within 5-7 working days from when an item is received. If an exchange is not available and/or your preference is not indicated, we will issue you a refund via your original payment method except COD will be refunded by cheque.