RETURNS & EXCHANGE
FREE RETURNS AND EXCHANGES.
NO HIDDEN COSTS!
Here at Simply Shoes, we take pride in your comfort. If your new shoes don't fit, or if you don't find them super comfortable, return them. No Questions asked.
With our 7-day comfort guarantee, you can even wear your brand new shoes for a week from the day you recieve your shoes! If you don't find them super comfortable, return them FOR FREE!
Unworn items can be returned within 30 days of the date you recieved the shoes, also FOR FREE!
Simply whatsapp, call or email us, and we will help you process your return!
- Return the items within 30 days from the day you received them. Using our free collection service with Speeder Courier for Hong Kong, with S.F. express for China or Macau, DHL for other district. All returns made with any other delivery provider (including normal post), will not be BORNE by ILS.
- All returned or exchanged items must be unused, in their original conditions and with product tags attached.
- Exchanging for different size is based upon stock availability. If available, we can reserve stock for you, and ship the item as soon as we receive the returned items.
- Exchange will typically be delivered within 3-5 working days from when an item is received. If an exchange is not available and/or your preference is not indicated, we will issue you a refund via your original payment method except COD will be refunded by cheque.