free delivery. free returns and exchanges. extraordinary comfort.

FAQs

How to contact Simply Shoes?
- Email: info@simplyshoes.com
- Telephone: +852.37099359
- Fax: +852.37099349
- Mobile / Whatsapp / Wechat / Weibo: +852 9139 4658
- Address: Unit 201, Lee Wai Commercial Building, 1-3 Hart Avenue, Tsim Sha Tsui, Hong Kong

How to place orders?
Buy online through www.simplyshoes.com or Visit one of our stores


You can also place orders through WhatsApp, Facebook, or Instagram

Payment Options?
For Online purchases: We accept PayPal, VISA, MasterCard, and AMEX only.
For In-store Purchase: we accept Cash, VISA, MasterCard only.
For Whatsapp / Wechat / Facebook purchases: we accept Bank transfers and Bank deposits. Bank details will be provided upon request.

How safe is online payment terms: PayPal or credit cards?

Checkout with PayPal, Faster. Safer. Easier. - PayPal is a service that enables you to pay, send money, and accept payments without revealing your financial details.
Stay secure and protected - PayPal uses the latest in data encryption and anti-fraud technology to keep your information secure, reducing the risk of online fraud.
If you don’t have a PayPal account, don’t worry! You can still pay directly from your credit card. Once you choose to check out you will land up on PayPal home page. Below the page you will find an option to pay by Credit card directly. VISA or MasterCard.

Why did I receive an error message when trying to check out?
Please ensure that the billing information that you entered is the same as that your card information.


Why am I not getting my order and shipping confirmation emails?
There are a number of reasons why you may not be getting these emails. One way to assure you receive these emails is to add info@simpleshoes.com and payment@pioneerexim.com to your address book. By doing this you are telling your Internet Service Provider our emails are not spam and they will not go in your junk folder or be bounced by your ISP.

PRODUCT RELATED QUESTIONS:
Are all Simplyshoes shoes washable?
We recommend washing with mild soap, warm water and a soft cloth or brush. We do NOT recommend putting shoes in the washing machine or dryer (or dishwasher!) under any circumstances. Avoid direct sun light and extreme heat conditions as this could cause the material to warp.

Shoes collection catalog?
Our entire product is online on our website. To ensure customer service, we are constantly updating our website to provide you with all the latest updates on our inventory.

Size and measurements?
For every style we have provided link to Size Guide as that will give you shoe dimensions and measuring tips. Remember to measure your foot before purchasing shoes online.

Shipping policy
What is your shipping policy?
Our delivery and shipping page has the most complete information about our shipping policy.

Where do we ship?
We currently ship free all over Hong Kong. Orders not from Hong Kong orders will be charged according to the location.

What are my shipping options, rates and delivery timing?
Please see our delivery and shipping page for details.

How can I track my order?
Once your order has been scheduled for shipment, you will receive an email with your tracking number.


Return and Exchange Policy

What is your return policy?
Please see our return and exchange policy for details. We accept returns within 30 days of the date of purchase for a full refund.

Can I exchange my merchandise for another item?
Yes, you can exchange merchandise for another item if it is within 30 days of purchase

Issues regarding payment / return / refund. How do you resolve these?
With regards to any questions, please contact us as advised, with the following information:
• Order number
• Description of the issue you’re experiencing


For all other queries, please feel free to contact us!