Style & comfort.....now possible !

PRIVACY POLICY

PRIVACY POLICY

Thank you for accessing the ils.com.hk website (“site”) operated by Pioneer Exim Ltd AND Simply Shoes.  We take our customers privacy seriously.  This Privacy Policy will help you understand how we collect, use and safeguard your personal data in our interactions with you.

We will only keep your information for as long as we are either required to by law of as is relevant for the purposes for which it was collected.

You can visit the Site and browse without having provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have account on the Site and log on with your user name and password.

We regularly review this Privacy Policy and may from time to time revise it by updating this page. By continuing to use our services after any amendments to this Privacy Policy, you are agreeing to this Privacy Policy as revised, so please do visit this page periodically for updates

 

Collection of Personal Information

Personal information collect, use and store your personal data to provide various services to you and offer you a personal experience online and in our store.  We will keep your personal data confidentiality at all times and only collect, use and store in accordance with this Privacy Policy.

Create a Simply Shoes/Pioneer Exim LTD account the personal information we collect may include your:  name, delivery address, email address, telephone number, mobile number, date of birth, gender.

The personal information we collect from you is to provide an efficient, meaningful, and customized experience, it will be used in some or all of the following ways :

  1. Help make the Site easier for you to use by not having to enter information more than once
  2. To deliver the products you have purchased from Simply Shoes/Pioneer Exim LTD
  • To update you on the delivery of the product and for customer support purposes
  1. To provide you with relevant product information
  2. Alert you to new information, products, and services that we offer
  3. You will need to input certain personal data when registering with us on our Site, in order to receive various features and services that we offer to our registered users, such as email updates, responses to your queries, and to participate in our private sales participate in our private sales
  • You may from time to time provide us with your personal data at our physical stores, via your applications for or use of various services that we provide. For instance, you may be required to provide us with your personal data when you apply for or use our Privilege Card; to purchase from us or make enquiries at our stores or over the telephone; to use our concierge services; to provide feedback to us (such as via a survey); or to participate in our promotions and events (such as Private Sales).
  • We will use the information you provide the administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customise them for users; identify visitors on our website; carry out research on our users' demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes

 

We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).

 

When you register as a user on simplyshoes.com, we will also use your personal information to send you marketing and/or promotional materials time to time.

 

If you are browsing our Site, it may place a cookie on your computer that identifies your computer to us and allows us to personalize your shopping experience and provide you with various services (such as maintaining the content of your shopping cart). Cookies are small information files stored on your hard drive and are automatically accepted by most browsers. It does not allow us to access the rest of your computer or your personal data. Please change your browser’s settings if you do not wish to accept cookies. Please note that you may not be able to use all features and services offered on our Site if your browser does not accept cookies.

 

Your actual order details may be stores with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the site. Here you can view details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access date confidentially and not make it available to unauthorised third parties.  We cannot assure any liability for misuse of passwords unless this misuse is our fault.

 

 

SECURITY OF YOUR PERSONAL INFORMATION

 

We protect the personal data that you provide to us by reasonable physical, electronic and managerial measures. Please be aware that despite our efforts, no data security measures can guarantee 100% security at all times.

To protect your personal data while you are on our Site, we will encrypt any personal data you transmit to us via our Site using Secure Socket Layer (SSL) — an industry standard for encryption over the Internet.

 

Securely destroying your personal information when it’s no longer needed for our record retention purposes.If you are browsing our Site (whether as a guest or as a registered user), it may place a cookie on your computer that identifies your computer to us and allows us to personalise your shopping experience and provide you with various services (such as maintaining the content of your shopping cart). Cookies are small information files stored on your hard drive and are automatically accepted by most browsers. It does not allow us to access the rest of your computer or your personal data. Please change your browser’s settings if you do not wish to accept cookies. Please note that you may not be able to use all features and services offered on our Site if your browser does not accept cookies.

 

We do not share your personal data to any other third parties unless your prior express consent is obtained, or related to the delivery of the products you have purchased from us. . In exceptional circumstance Pioneer Exim may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes

 

 

 

 

 

CHANGES TO THE PRIVACY POLICY

Pioneer Exim LTD AND Simply Shoes reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.

 

 

CHILDREN

We do not use our Site to knowingly solicit any personal data or other information from any persons under the age of 18. If you are under 18, by visiting our Site you agree that you have informed your parents and guardians about the Privacy Policy prior to such registration or use, and they have approved of such registration or use by you on the terms of the Privacy Policy

 

OUR CONTACT DETAILS

If you wish to contact us regarding this Privacy Policy (including in relation to any of your rights under this Privacy Policy or any other questions you may have), please contact our Privacy Officer at:

 

Unit no. 12, 15/F, Remex Ctr.,

No. 42, Wong Chuk Hang Road,

Wong Chuk Hang, Hong Kong

Tel : 37099359

 

 Different levels of your personal data may be collected by us, both on our Site and at our physical stores (including our boutiques):